06
CRM and lead architecture
Enquiries arrive from the portals, the ads, the site and the agents, and by default they land in separate inboxes with nothing connecting them. The Sphere is the one place they all report into, and it is yours.
What flows in
- Meta and Google advertising
- The EOI form on the COVE site
- Portal enquiries, realestate.com.au and Domain
- Instagram and Facebook messages
- Agent and referral enquiries
- Calls and display visits
One record per buyer
The Sphere
Every touch a buyer makes is written to the same record. Who they are, where they came from, what they opened, how warm they are, and what happens next.
What flows out
- Email and SMS sequences by stage
- Retargeting audiences, kept current
- Alerts to you and the agent
- Approved templates for agents
- One reporting dashboard
- The database you keep
- Internal systems audit$1,600
- Platform setup and configuration$1,800
- Database import and segmentation$1,200
- Tracking and pixel rebuild$1,400
- Capture point connected$350 each
- Nurture sequence built$850 each
- Pipeline and stages$1,200
- Sphere platform$500 a month
- Sphere operation$2,400 a month